Frequently Asked Questions
Where is the venue located?
875 St Clair Ave West, 2nd Floor, Toronto, Ontario
Opening Hours
Tuesday-Thursday: 3:00pm – 9:00pm
Friday: 12:00pm – 11:00pm
Saturday: 12:00pm – 11:00pm
Sunday: 12:00pm – 11:00pm
Monday: Closed
HOW MUCH ARE TICKETS?
Depending on the date and time of the session, tickets range between $48-$55 + HST per person for a 45-minute experience (approx. 30 minutes in-game).
How many people can play at once?
A maximum of 8 players. Our experience does not currently support any additional players. For larger groups, you will need to book back-to-back sessions or schedule an event with our team at arena@zerolatencytoronto.ca or call (416)410-0999
What should I wear?
This is an active experience so please make sure you wear comfortable clothes. We also recommend not wearing mascara as it can smudge the lens and impact your experience.
Can I wear my glasses?
We recommend that you wear contacts as some glasses can scratch and damage the VR headset lenses. Please reach out to one of our associates to check if your particular glasses would work. Also, our VR headsets have adjustment tabs under each lens so that players can adjust the focus of the headsets to compensate for approximately +1 to -3.8 diopters.
Who can or can't play?
It is recommended players be 12 years and over to play.
Players under the influence of alcohol or drugs will not be allowed to play and will not be eligible for a refund or credit.
You will need to be able to walk around, unassisted for an hour with full use of both hands.
People with vision in one eye are able to play.
For safety reasons anyone with the following impairment/medical conditions are not able to play:
• Epilepsy and similar seizure disorders.
• Deaf or severe hearing loss.
• Broken leg or arm.
• Wheelchair users.
Our experiences are not recommended for anyone with the following impairment/medical conditions:
• Heart condition.
• Heavily pregnant.
The session I'm looking for isn't available, how can I book?
Can this experience cause motion sickness?
Every part of the system is designed to give you an immersive experience without any of the motion sickness typically associated with virtual reality systems. Since updating the headsets in November 2016, 0.02% of players have pulled out due to motion sickness.
WILL I WALK INTO A WALL OR ANOTHER PLAYER?
No. We have in-game safety mechanisms and a Game Master to stop that happening. It is up to you to pay attention and follow all instructions at all times to remain safe.
HOW BIG A SPACE CAN I MOVE IN?
You will have 2,300 square feet of game space, but the virtual space is much larger. The space is reused with some nifty tricks to transform the game space into an almost infinite size.
CAN I BUY A GIFT CARD / GIFT VOUCHER?
Yes! Gift Cards / Vouchers can be purchased here. Select the Mississauga location and choose the amount you’d like to gift and the recipient.
IS THERE PARKING AVAILABLE?
Street parking is available.